Complaint or Concern

Submit your Complaints or Concerns

Do you have a Complaint or Concern?

The Vermont Alliance for Recovery Residences (VTARR) maintains a central repository for concerns which can be accessed via the VTARR Website. Information on how to express a concern to VTARR shall be prominently displayed within each certified residence and on the VTARR website. Once a complaint is received, it will be assigned to a volunteer community liaison who, with the help of VTARR staff, will investigate the complaint and produce a report of findings with recommendations to the VTARR Board of Directors. If you need assistance completing this form, please e-mail info@vtarr.org.

Optional: Please email any supporting documentation (such as images or documents) to info@vtarr.org.

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Have you contacted the Recovery Home regarding your concern? All Certified Recovery Homes are required to have a grievance policy and procedure. Before we can investigate a complaint or concern, we require an attempt to resolve the matter directly with the home's leadership. Please briefly describe what has been done to date.

It is suggested that the complainant provide some means of contact in the event the investigator needs clarification or additional information. If you file anonymously, we will not be able to contact you regarding this complaint. Please provide your name and contact information to include phone and e-mail address.

Please provide information about the Certified Recovery Residence to include the name and location of the Recovery Home.

Please describe your concern with as much specific detail, as possible to include date(s), place(s), and person(s) involved, or equivalent specific information on which your concern is based in order for the investigator to conduct a proper investigation.

I understand the above statement and certify that all information provided is entirely accurate to the best of my knowledge. I further acknowledge that I have followed my Recovery Residences internal grievance process. Finally, I understand that my own behaviors will be taken into consideration and that I will not be able to retract this submission. *

I Agree

Please note: Your concern may need to be forwarded to a local, state, federal, or judicial authority. The Vermont Alliance for Recovery Residences (VTARR) DOES NOT address or enforce ANYTHING which would require legal enforcement. If your concern requires further action by an outside agency, VTARR will close the concern and inform the complainant of this decision.

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